Who owns and administers this webstore?
This website and store is owned and administered by Evolution Vets LLP. You can contact us at our registered address, which is:
Where are your registered premises?
We have 2 registered premises at:
You can see the registration of these premises on the RCVS website.
Are you an accredited internet retailer?
We are applying to become an accredited internet retailer. We believe that all online retailers of veterinary products should meet and exceed the requirements of this voluntary scheme run by the Veterinary Medicines Directorate. We will update this question when our application has been processed.
What are your terms and conditions of sale?
You will be asked to agree to our terms and conditions prior to every sale through this website. Please read them carefully.
How can I make a complaint?
We will do everything we can to correct any errors or problems, so please contact us:
- by email on firstname.lastname@example.org
- by phone on 01278 734 828
- or in writing to Evolution Vets, Inwood Farm, Nether Stowey, Somerset, TA5 1HY
If your compaint relates to our supply of veterinary medicines, you could contact the Veterinary Medicines Directorate. There is more information available on their website.
What is an RQP?
An RQP is a Registered Qualified Person. These are Veterinary Surgeons, Pharmacists and other persons who have undertaken training and examination through AMTRA to gain the status of "Suitably Qualified Person". These are the only people able to authorise the supply of veterinary medicines.
Who are the Registered Qualified Persons (RQPs) at Evolution Vets? How can I check their registration status?
Our RQPs are our vets. They check every order for products which are restricted to make sure that the right product is going to the right person. They are listed here. Click on their names to see their entry in the Royal College of Veterinary Surgeons register.
Where can I find a copy of the product datasheet (Summary of Product Characteristics) that comes with a veterinary product?
The most up to date product information is stored on the Veterinary Medicines Directorate website. You can use the Product Information Database on their website.
I suspect a veterinary product I have administered to an animal has failed to work. Who should I contact?
For advice on any further treatment required, please contact us on 01278 734 828. You should also report the suspected failure to the Veterinary Medicines Directorate.
Report a veterinary product failure
I suspect a veterinary product I have administered to an animal has caused an adverse reaction. Who should I contact?
For advice on any further treatment required, please contact us on 01278 734 828. You should also report the suspected adverse reaction to the Veterinary Medicines Directorate.
Report an adverse reaction to a veterinary product
I suspect that human exposure to a veterinary product has caused an adverse reaction in that human. Who should I contact?
Please seek appropriate medical attention. You should also report the suspected adverse reaction to the Veterinary Medicines Directorate.
Report a human adverse reaction to a veterinary product